Customer Service

We are proud to present our friendly customer service. We are always here to provide continuous customer assistance in Russia and CIS countries. Should you require any assistance during your trip, we encourage you to contact our Moscow, Russia office right away.

Moscow Office:
29, Leninsky pr. suite 401-408, Moscow, 117912, RUSSIA
Phone: +7 495 665 5424

Questions about our service and our apartments: If you have any questions, please send us an e-mail and we will get back to you within the next business day.

Emergency after-hours apartment assistance during your trip:
+7 924 2007077

Russian Visa Support:
All foreign nationals are required to have entry visas to travel to the Russian Federation. Russian entry visas can be obtained at local Russian Embassy or Consulate, proper authorization (invitation) from the Passport and Visa Department (UVIR) of the Ministry of Internal Affairs or specially authorized travel agencies is required.
While there are many respected travel organizations ready to help you obtain visa support or process your Russian/CIS visas, we offer express online services. Upon receipt of your visa support, you may apply for a visa at any Russian Embassy or Consulate worldwide, or through our authorized visa service near you. All online requests are processed immediately by our Moscow office, Russia (VisaToRussia.com) and live customer support is provided 7 days a week.
Invitations to all CIS countries are also available here. In addition, we constantly update information on our website in order to keep you informed on the latest visa requirements and entry regulations for Russia and all CIS countries.